Frequently Asked Questions
Before reaching out, you might find the answers you’re looking for in our FAQ section. We’ve compiled a list of common questions and detailed answers to help you get the information you need quickly.
Purchase-Related FAQs
Q: Do you offer any discounts or seasonal sales?
Yes, we do! Follow us on our Instagram or YouTube for our discounts and seasonal sales to grab your favorite items at amazing prices.
Q: Can I modify or cancel my order after placing it?
While we don't allow cancellations once the order is placed, you can modify your order by reaching out to our team. We're happy to assist you in making the changes you need.
Q: Is there a limit to the number of items I can buy at once?
No, feel free to shop to your heart's content! There's no restriction on the number of items you can purchase in a single order.
Q: Can I schedule a future delivery date for my order?
Yes, you can! Just give our executives a call, and they’ll help to schedule a delivery date that works best for you.
Return & Exchange FAQs
Q: What is your policy for returning or exchanging items?
We accept exchanges only if the item is damaged during transit. However, we cannot accept returns or exchanges for issues like color variations or fabric-related concerns.
Q: How do I initiate a return or exchange?
Initiating a return or exchange is simple! Just call us at 9361889849, and we’ll guide you through the process.
Q: Can I return items if I’ve removed the tags?
Nope, items without tags are not eligible for returns or exchanges. Please ensure the tags are intact if you plan to return an item.
Q: Can I return an item bought on sale?
No, items purchased during a sale are not eligible for returns.
Q: What if I receive the wrong item or color?
If there’s a major mismatch in color or if you receive the wrong product, you can exchange it without any hassle. Just reach out to us to resolve the issue.
Q: Are exchanges available for items purchased with a gift card?
No, we do not offer exchanges for items bought using a gift card.
Q: Will you send a replacement if my exchange item is out of stock?
Yes, if your preferred item is out of stock, you can choose a similar product or one of the same value as a replacement.
Defect or Damage-Related FAQs
Q: How do I report a defective item?
If you’ve received a defective item, please call us at 9361889849, and we’ll address your concern promptly.
Q: Will the replacement be the same item or a similar one?
It depends on availability. If the same item is in stock, we’ll send it to you. Otherwise, you can choose a similar product.
Q: How long does it take to resolve defect-related issues?
The resolution time varies based on the availability of the product. We’ll do our best to resolve it quickly.
Q: Who covers the shipping for returning a defective item?
If you provide an unboxing video, we’ll deduct the shipping cost from your next order. Without the video, we won’t be able to cover the shipping charges. Other exchanges are not applicable.
Q: What should I do if a defect appears after using the item?
We’re unable to accept returns or exchanges for items that have been used. Please check the product thoroughly before you use it.
Payment-Related FAQs
Q: What payment methods do you accept?
We accept a variety of payment methods, including UPI, card payments, account transfers, and net banking.
Q: Can I split payments across multiple methods?
Currently, we don’t offer the option to split payments.
Q: Can I make a purchase using store credit?
Yes, you can use store credit for your purchases.
Q: Is Cash on Delivery (COD) available for all locations?
Unfortunately, COD is not available at this time.
Q: What is the process for getting a refund if I cancel my order?
We don’t provide refunds for canceled orders, but you can exchange the item under specific terms. Please contact us at 9361889849 for more details.
Blouse-Related FAQs
Q: Can I customize the blouse design with my saree order?
Yes, we offer blouse customization according to your order. Share your design preferences, and we’ll make it perfect for you!
Q: What sizes do you offer for blouses?
Our blouses are available in a wide range of sizes: XS, S, M, L, XL, XXL, and XXXL.
Q: Are there any additional charges for blouse customization?
Customization charges depend on the design requirements and patterns. We’ll inform you of the charges beforehand.
Q: Can I send my measurements for a perfect fit?
Absolutely! You can share your measurements via WhatsApp or any other preferred method to ensure a perfect fit.
Q: Do you offer blouse stitching for non-saree purchases?
Yes, we do! Feel free to contact us at 9361889849 for details.
Q: Can I order a matching blouse for an already purchased saree?
Yes, you can order a matching blouse to go with a saree you already own.
Q: Can I request specific embellishments or embroidery on the blouse?
Yes, we can add embellishments or embroidery based on your preferences.
Q: How can I check my blouse order’s stitching status?
You can check the status of your blouse stitching by contacting us via WhatsApp or calling us directly.
Stitching and Alteration Issues FAQs
Q: How do I submit my measurements accurately?
You can share your measurements using a measurement chart or even via a video call with our team for added convenience.
Q: Can I request alterations after receiving my order?
We currently do not offer post-delivery alterations.
Q: Is there an extra charge for making alterations?
Yes, alterations do come with an additional charge.
Shipping and Delivery-Related FAQs
Q: What are your shipping charges for domestic and international orders?
Shipping charges vary based on the weight of your order.
Q: How long does delivery usually take?
Typically, delivery takes 5-12 days. However, for custom or specific orders, it might take 20-30 days.
Q: Can I change my delivery address after placing an order?
Yes, you can change your address before shipping. Just give us a call at 9361889849 to update it.
Q: How do I track my order’s shipping status?
Once your order is dispatched, we’ll send you a consignment number via WhatsApp, so you can track your package easily.
Q: What happens if I’m not available to receive the package?
No worries! Call us and let us know if you’re unavailable. We’ll help to reschedule the delivery.
Q: Is there a delivery confirmation or signature requirement?
It depends on the policies of our delivery partners.
Product-Specific FAQs
Q: How do I take care of delicate sarees?
We recommend either a gentle shampoo wash or dry cleaning for delicate sarees to maintain their beauty.
Q: How do I choose the right saree for my body type or style?
We’re here to help! Schedule a video call with us at 9361889849, and we’ll guide you in selecting the perfect saree for your style and body type.
Q: Does the color fade after washing?
Some sarees might release excess dye during the first wash, but the color won’t fade over time.